Customer Service Policy

Cannon Park Shopping Centre is committed to providing outstanding customer service to all of our visitors, tenants, and key stakeholders. We believe that providing excellent customer service is essential to our success, and we are constantly striving to improve our standards.

Our customer service policy is based on the following principles:

  • Prompt and courteous service: We aim to provide our customers with prompt and courteous service at all times. Our staff are trained to be friendly, helpful, and attentive.
  • Clear and accurate information: We provide our customers with clear and accurate information about all aspects of the shopping centre. This includes information about our stores, our services, and our policies.
  • Responsiveness: We aim to be responsive to our customers’ needs. We will promptly answer their questions, address their concerns, and resolve their problems.
  • Continuous improvement: We are committed to continuous improvement. We regularly review our customer service standards and procedures to ensure that we are meeting the needs of our customers.

What we expect from our customers:

We also expect our customers to behave in a respectful and considerate manner. We ask that they:

  • Treat our staff with courtesy and respect.
  • Treat the shopping centre facilities with care.
  • Provide us with feedback on how we can improve our services.

How we will monitor this policy:

We will monitor our customer service policy in a number of ways. We will:

  • Survey our customers to get their feedback on our service.
  • Review our complaint records to identify areas where we can improve.
  • Track our performance against our customer service standards.

We are committed to providing excellent customer service, and we welcome your feedback. Please let us know if you have any suggestions on how we can improve our service.

Here are some additional details about our customer service standards:

  • We aim to answer all calls within one working day.
  • We aim to respond to all emails within two working days.
  • We aim to resolve all complaints within five working days.
  • We provide seating and a private area for customers to discuss their concerns.
  • We have a team of trained staff who are available to help customers with their queries.

We believe that providing excellent customer service is essential to our success. We are committed to continuously improving our standards, and we welcome your feedback.